BBVA has integrated ChatGPT Enterprise across its workforce to empower employees in enhancing collaboration and problem-solving, fostering a culture of innovation by allowing them to create their own AI solutions. The initiative has already shown significant improvements in efficiency and productivity, with employees expressing enthusiasm for the transformative impact of AI on their daily work.
BBVA has embraced the integration of AI into its operations by implementing ChatGPT Enterprise, allowing employees across the bank to leverage this technology for enhanced collaboration and problem-solving. The initiative stems from the belief that those closest to the challenges and opportunities within the bank are best positioned to identify and utilize AI solutions. By empowering employees to create their own GPTs, BBVA fosters a culture of innovation and collaboration that was previously unimaginable.
The bank’s adoption strategy focuses on placing people at the center of its operations, ensuring that employees who understand the intricacies of their roles can harness AI effectively. With a global workforce of approximately 130,000, BBVA began its journey with 3,000 licenses for ChatGPT Enterprise, aiming to ignite a broader transformation within the organization. The initial rollout has already provided valuable data points that enhance decision-making processes.
The consultative team at BBVA handles around 40,000 inquiries annually, translating to about 210 questions daily. ChatGPT Enterprise consolidates this information, streamlining searches and improving accuracy, which significantly reduces the time lawyers spend on routine inquiries. This efficiency allows legal professionals to concentrate on more strategic and complex matters, thereby increasing overall productivity.
Analysts at BBVA also benefit from the AI’s capabilities, particularly when dealing with annual reports that contain both structured and unstructured data. ChatGPT can process this information and present it in a structured format, enabling analysts to quickly access relevant insights. The bank emphasizes the importance of measuring the impact of these AI initiatives through usage statistics and engagement metrics, ensuring that the technology adds tangible value.
In just five months since the implementation of ChatGPT Enterprise, BBVA has witnessed a remarkable transformation. The excitement among employees is palpable, as many express gratitude for the opportunity to engage with AI in their daily work. This enthusiasm indicates that the transformation is not something that needs to be enforced; rather, employees are eager to participate and contribute to the ongoing evolution of the bank’s operations through technology.