MIXI has successfully implemented ChatGPT Enterprise across its organization, enhancing productivity and security while fostering a company-wide culture of AI utilization for tasks ranging from idea generation to venture capital evaluations. Through comprehensive training and collaboration with OpenAI, MIXI has significantly reduced task times and developed specialized AI models to improve user experience and support their mission of enriching family connections.
The video discusses how MIXI has accelerated the secure, organization-wide adoption of ChatGPT Enterprise, significantly enhancing their capabilities. MIXI operates key communication-focused businesses such as Monster Strike and Kazoku Album, a service that allows families to share photos and videos of their children. By implementing ChatGPT Enterprise, MIXI has been able to address challenges related to data input and output sharing, enabling employees to work more efficiently without anxiety about information security.
To ensure smooth adoption, MIXI collaborated with OpenAI’s customer success managers to provide comprehensive training programs. These included one-on-one learning sessions and integrating ChatGPT training into new employee orientation. For engineers, API training was conducted jointly with OpenAI. As a result, various departments have actively incorporated ChatGPT and API usage into their daily operations, fostering a culture of AI utilization across the entire company rather than limiting it to specialized roles.
MIXI views AI as a competitive tool that supports the thinking process of all members. ChatGPT is used widely for idea generation, verification, document creation, design, and UX research. They also developed a specialized GPT model that functions as a language checker to ensure proper and appropriate expressions are used in their Kazoku Album service. This combination of AI technology and the company’s mission to enrich family connections is believed to enhance the overall user experience and strengthen family bonds.
In their investment organization, MIXI has indirectly invested in about 3,000 companies through over 70 funds. By leveraging ChatGPT, they have dramatically reduced the time required for initial screening tasks from around 12 hours to just 5 to 10 minutes. The GPT model used in this context helps structurally organize the necessary information for venture capital fund evaluations, freeing up human time for more meaningful communication and decision-making.
The adoption of ChatGPT Enterprise at MIXI has led to remarkable productivity improvements, with over 80% of employees becoming active users and more than 1,600 GPT models created. Tasks such as preparing minutes for important meetings have been shortened from over two hours to just 10 minutes, and creating Q&A sheets has also been drastically expedited. MIXI sees OpenAI as a source of new insights and aims to further develop their business and foster richer communication through continued AI integration.